Will be done by Tuck's Trucks in Hudson , MA . Should be ready Fri AM .
Having a Fisher XLS installed
BWhite
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5,479 Posts
Fisher may take their service seriously, but once it leaves their plant, their dealers can choose to completely disregard the customer.
If you don't believe me, stop by sometime and we'll visit the "biggest Fisher dealer in Maine" and you can see it first hand. I can drive 1/4 mile further and actually talk to someone who cares if I'm happy about my Boss install and will remember me when I come back for a cutting edge. Been there done that, and I can give you the names of 10 other plow guys who have also run into the same issue. They love to sell it, but once you leave the yard, you're on your own.
Fisher allows it, condones it and has yet to do anything about it.
:headwall
If you don't believe me, stop by sometime and we'll visit the "biggest Fisher dealer in Maine" and you can see it first hand. I can drive 1/4 mile further and actually talk to someone who cares if I'm happy about my Boss install and will remember me when I come back for a cutting edge. Been there done that, and I can give you the names of 10 other plow guys who have also run into the same issue. They love to sell it, but once you leave the yard, you're on your own.
Fisher allows it, condones it and has yet to do anything about it.
:headwall
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1,797 Posts
Preach on it brother!Fisher may take their service seriously, but once it leaves their plant, their dealers can choose to completely disregard the customer.
If you don't believe me, stop by sometime and we'll visit the "biggest Fisher dealer in Maine" and you can see it first hand. I can drive 1/4 mile further and actually talk to someone who cares if I'm happy about my Boss install and will remember me when I come back for a cutting edge. Been there done that, and I can give you the names of 10 other plow guys who have also run into the same issue. They love to sell it, but once you leave the yard, you're on your own.
Fisher allows it, condones it and has yet to do anything about it.
opcorn2
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1,650 Posts
What would you expect Fisher to do about it? If they (Messers) pays their bills what can Fisher do about it? I understand and agree with your issues with Messers but I don't agree with your hatred of Fisher because of Messers.Fisher may take their service seriously, but once it leaves their plant, their dealers can choose to completely disregard the customer.
Fisher allows it, condones it and has yet to do anything about it.
Did you ever get dumped by or have a bad dating experience with another girl before you met and married your wife? I'm guessing that you did, and inspite of that you didn't swear off girls or start hitting for "the other team" did you?
Hate the dealer, not the product beacuse of the dealer.
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90 Posts
I'd like to try and do that. If I could arrange a meeting with yourself, our Regional Sales Manager, and Jeff Messer to review this matter, would you be on-board with that?Fisher may take their service seriously, but once it leaves their plant, their dealers can choose to completely disregard the customer.
If you don't believe me, stop by sometime and we'll visit the "biggest Fisher dealer in Maine" and you can see it first hand. I can drive 1/4 mile further and actually talk to someone who cares if I'm happy about my Boss install and will remember me when I come back for a cutting edge. Been there done that, and I can give you the names of 10 other plow guys who have also run into the same issue. They love to sell it, but once you leave the yard, you're on your own.
Fisher allows it, condones it and has yet to do anything about it.
Fisher should pull their dealership from Messer (the name is a bit ironic) car dealerships get pulled for under preforming and theres much more to preforming than being a sales leader.They must be the only show in town and have gotten fat and lazy time to move on.
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5,479 Posts
I haven't spent so much as a dime at Messers for at least 3 years now. I had issues with Fisher, but Messers compounded the problems I had. Several places here are my postings on the issues with the pro-caster sander I purchased with the Honda motor and the complete debacle I went through with it both from Fisher and from Messers. Neither cared to fix the damn thing nor wanted to honor the warranty when they realized the chute system was junk. I had to corner several reps at the Fryeburg Fair in front of a crowd to get someone to finally agree to fix it. It's old news, but it really soured my attitude toward Fisher.
I'm now a happy Boss man and have no intention of ever returning. I used to bleed yellow, but I've seen the light and am happy. I have no need for Messer, there are lots of other dealers for dump bodies etc... that love to have my business.
I wish Fisher well, Messer, not so much.
I'm now a happy Boss man and have no intention of ever returning. I used to bleed yellow, but I've seen the light and am happy. I have no need for Messer, there are lots of other dealers for dump bodies etc... that love to have my business.
I wish Fisher well, Messer, not so much.
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6,250 Posts
I think what Alan said about that one dealer is true to alot of dealer even in non plow related sales. any one can be a dealer hell i could sell plows and what ever but to know what your selling and be there for the after sale suport is what makes a good dealer in anything in my book. as was stated they lost a fisher customer .And alot of service today i think is just all money related who's fault is it to see who pays . and granted everyone that walks thru the door for a complant can't be given the keys to the city so to speak but you then get in a battle with the MFG weather it be fisher boss or who ever what ever.
This is not a fisher only problem i think there are bad apples in every industry and some of us have 13 tattooed on us and just pick those bad ones LOL.
but on a fixing note when an MFG is told of such a problem maybe it's there guidlines are not good enough maybe they have to have a sit down with there dealers to say hey we want our customers to be happy no matter what with in reason and have reps from the mfg be able to go down or intervine and talk with the customer on the problem so they know first hand that they are not getting the run a round? maybe that is something that will cost the co more maybe not.
This is not a fisher only problem i think there are bad apples in every industry and some of us have 13 tattooed on us and just pick those bad ones LOL.
but on a fixing note when an MFG is told of such a problem maybe it's there guidlines are not good enough maybe they have to have a sit down with there dealers to say hey we want our customers to be happy no matter what with in reason and have reps from the mfg be able to go down or intervine and talk with the customer on the problem so they know first hand that they are not getting the run a round? maybe that is something that will cost the co more maybe not.
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69 Posts
Thats a strong move on your part .
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90 Posts
I apologize in advance to Bill White. Once again on this site, we've managed to find a way to take a positive post, and turn it negative.
Just thought I'd try to piece together this whole exchange, which is still a little baffling to me.
I don't think you can really reach any other conclusion then the fact that your offer was disingenious, but mine still stands.
Just thought I'd try to piece together this whole exchange, which is still a little baffling to me.
I don't think you can really reach any other conclusion then the fact that your offer was disingenious, but mine still stands.
Fisher may take their service seriously, but once it leaves their plant, their dealers can choose to completely disregard the customer.
If you don't believe me, stop by sometime and we'll visit the "biggest Fisher dealer in Maine" and you can see it first hand.
Fisher allows it, condones it and has yet to do anything about it.
Joined
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5,479 Posts
John, I have complained about the same issues with Fisher/Messer for close to 5 years on this site. This is the first time that you have offered to try to correct anything, I take offense to your effort to now try to make nice.
My money and my recommendations will go to the companies that support me when I support them, not to companies that take 5 years to finally decide to apologize and right a wrong.
I wish Bill well with his XLS, Fred has preached about what a great plow it is, and I don't doubt it. I didn't wade into this to provoke a fight, but when asked I said that I was going with the Boss due to service issues etc... with Messer, and judgeing from some of the responses to my statement I'm obviously not the only one.
My money and my recommendations will go to the companies that support me when I support them, not to companies that take 5 years to finally decide to apologize and right a wrong.
I wish Bill well with his XLS, Fred has preached about what a great plow it is, and I don't doubt it. I didn't wade into this to provoke a fight, but when asked I said that I was going with the Boss due to service issues etc... with Messer, and judgeing from some of the responses to my statement I'm obviously not the only one.
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1,114 Posts
I too have had problems with Messers, I will say the last 2 years have been better in the parts department. Can't say about the service department, stopped doing business with them about 15 years ago. We now do everything in house other than initial installs because I buy the vehicle with the plow.
John, my company is a long time Fisher user and I must say the way you have come after Alan publicly in this thread has come off very unprofessional. Is it your goal here to alienate more Fisher users, because that is what it is bordering on. Maybe it's to quiet people from discussing the issues they have had with your product and service. Either way, from a loyal, long time Fisher user and supporter it does seem unprofessional to me.
John, my company is a long time Fisher user and I must say the way you have come after Alan publicly in this thread has come off very unprofessional. Is it your goal here to alienate more Fisher users, because that is what it is bordering on. Maybe it's to quiet people from discussing the issues they have had with your product and service. Either way, from a loyal, long time Fisher user and supporter it does seem unprofessional to me.
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90 Posts
As a manufacturer coming to this site, this is the dilemma. Do you not come to the site at all, and listen to the criticism for "being too big to care"? Or, do you sit back and watch people who are having issues, struggle with them, and offer no assistance whatsoever? Or, do you listen to people on here make criticisms (oftentimes unsubstantiated) without defending yourself? Or, do you offer to help? And, when you offer to help, and that help then apparently becomes unwanted, and are then still criticized, and accused of being unprofessional?
In this case, all I did was offer to help. But, for some reason, even though Alan was inviting help, my offer to help was rejected out of hand.
So, maybe you're right. Maybe the simple solution is to just go away and let you all have at it, and provide no assistance at all. However, I don't believe that's what most people want based on the messages of support that I have received. And, I don't believe that's what Chuck would want. Ask yourself how many other snow and ice manufacturer's are on here regularly, and why do you think that is?
My memory of Alan's spreader chute issue is a little different. Unfortunately, the site's previous threads/posts only go back a year or so and I can not produce that thread or PM's to support my position. However, I specifically remember getting involved in that situation and working with both Tom Shaw and Bob P. at Messer to help him out. In fact, I believe he came to Messer's Open House that year, arriving and departing very early that morning before I personally arrived to meet with him. The chute swap-out was scheduled shortly thereafter.
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1,114 Posts
It does not sound like Alan was asking for your help. His mind is made up he has switched to another company and is happy with the decision he has made. He was telling people about the experience he had had that made him switch from your company as he has every right to do. You came across to me as calling him out publicly and trying to intimidate him. A PM to him would have been a much better way to go.
I don't think you should just go away or stop contributing, as I stated a PM would have been the way to go.
I can tell you that I have had an issue with Messers myself. If you would like to know about it I will PM you, if not that's fine as well. I haven't stopped buying parts there, but I now look for alternatives as well.
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90 Posts
Of course, we're here to help in whatever way we can - so surely I'd like to know. Whether that's to try and broker a meeting with any of our independantly owned dealers, if necessary in the case of a major disagreement, quickly answer a question, or any other of a countless number of possible situations.
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58 Posts
Alan, I didnt mean to get everybody wound up. I feel really bad that you dont get the service you expect and deserve. Again I wish you were closer to me. I started selling Fisher two years ago as a sub-dealer, and I have been using Fisher plows since 1979. I feel they are a quality product and have quality service and have always backed me up when I have not been able to figure something out. I feel Fisher needs to look at their dealer network and realize bigger is not always better.Fisher may take their service seriously, but once it leaves their plant, their dealers can choose to completely disregard the customer.
If you don't believe me, stop by sometime and we'll visit the "biggest Fisher dealer in Maine" and you can see it first hand. I can drive 1/4 mile further and actually talk to someone who cares if I'm happy about my Boss install and will remember me when I come back for a cutting edge. Been there done that, and I can give you the names of 10 other plow guys who have also run into the same issue. They love to sell it, but once you leave the yard, you're on your own.
Fisher allows it, condones it and has yet to do anything about it.
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5,157 Posts
The Plow has been installed and is sitting in my garage . Pics of truck/plow soon . A manufacturing glitch was noticed when I picked up the plow and Fisher immediately said they would build and ship out a new complete blade assembly . It will be swapped out Monday at Tuck's Trucks . I thank Fisher for exceptional customer service and really standing behind their products .
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5,878 Posts
Looking forward to seeing some pics Bill!!! Congrats!
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