Can I assume that your residentials are aon a per push or per inch charge?
If they are a per push charge, then.....
Just an idea here...
IF you are getting calls from customers to come plow at 1" and you have a 2" or 2.5" trigger in your contract, why not send them an ammended contract with a 1" trigger amount and go make yourself a few extra dollars?
If your customers are calling for service at 1" then by all means provide them what they are requesting.
A local Independent Supermarket owner has a Large chunk of Granite in the lobby to his store. Cut into this stone are his rules for Customer satisfaction...
Rule #1 Customer is ALWAYS right.
Rule #2 When in doubt... Read Rule #1
If my customers want me to start scraping at a 1" trigger, then thats what I am gonna do,( as long as they are paying for it)
:grinz
If they are a per push charge, then.....
Just an idea here...
IF you are getting calls from customers to come plow at 1" and you have a 2" or 2.5" trigger in your contract, why not send them an ammended contract with a 1" trigger amount and go make yourself a few extra dollars?
If your customers are calling for service at 1" then by all means provide them what they are requesting.
A local Independent Supermarket owner has a Large chunk of Granite in the lobby to his store. Cut into this stone are his rules for Customer satisfaction...
Rule #1 Customer is ALWAYS right.
Rule #2 When in doubt... Read Rule #1
If my customers want me to start scraping at a 1" trigger, then thats what I am gonna do,( as long as they are paying for it)
:grinz